QUESTION AND ANSWER
FAQ
This is a Q&A section that collects past questions and their answers.
About the product
Q. What are the ingredients in dog shampoo?
A. Water, sodium methyl cocoyl taurate taurine, sodium lauroyl hydroxyethyl-β-alanine, lauramidopropyl betaine, potassium cocoyl glutamate, sodium cocoyl glutamate, isopentyl diol, cocamide methyl MEA, polyquaternium-10, polyquaternium-107, hydroxypropyltrimonium chitosan, potassium glycyrrhizinate, PEG-120 methyl glucose dioleate, persimmon tannin, hydrolyzed royal jelly protein, tea tree leaf oil, eucalyptus oil, citronella oil, rosemary oil, citric acid, sodium benzoate, and phenoxyethanol.
Q. What does the dog shampoo smell like?
Our products do not contain any irritating fragrances. The scent of dog shampoo comes from the natural properties of the ingredients, and we refrain from using artificial fragrances, so we develop products that emphasize natural scents.
Q. Are there any additives in dog shampoo?
A. It is free of fragrances, colorings, synthetic preservatives, and synthetic antioxidants. You can use it with peace of mind.
Q. How should I store dog shampoo?
After use, seal the container tightly and be careful not to let water or foreign objects get into the container. Store out of reach of children and away from high temperatures and direct sunlight.
Due to the nature of the product, we always produce it using the same recipe, but since it contains natural ingredients, the color and scent may vary depending on when the ingredients were extracted. This does not affect the quality.
Collapsible content
Q. What are the ingredients in your dog treatments?
Water, pentaerythrityl tetraethylhexanoate, PPG-90 butyl ether, diethylhexyl sebacate, gamma-docosalactone, cetearyl alcohol, stearyl alcohol, polyquaternium-10, polyquaternium-107, tri(caprylic/capric acid)glyceryl, isostearyl alcohol, stearamidopropyl dimethylamine, behentrimonium chloride, dihydroxypropylarginine HCl, soybean sprout extract, wheat germ extract, scutellaria root extract, tea tree leaf oil, eucalyptus oil, citronella leaf oil, rosemary oil, propanediol, arginine, lactic acid, sodium benzoate, ceramide EOP, ceramide NG, ceramide NP, ceramide AG, ceramide AP, quaternium-33, cholesterol gluconolactone, gluconic acid, tocopherol, phenoxyethanol.
Q. What does the dog treatment smell like?
Our products do not contain any irritating fragrances. The scent of our dog treatments comes from the natural properties of the ingredients, and we refrain from using artificial fragrances, so we develop products that emphasize natural scents.
Q. Do your dog treatments contain any additives?
A. It is free of fragrances, colorings, synthetic preservatives, and synthetic antioxidants. You can use it with peace of mind.
Q. How should I store dog treatments?
After use, seal the container tightly and be careful not to let water or foreign objects get into the container. Store out of reach of children and away from high temperatures and direct sunlight.
Due to the nature of the product, we always produce it using the same recipe, but since it contains natural ingredients, the color and scent may vary depending on when the ingredients were extracted. This does not affect the quality.
About orders and shipping
Q: I haven't received an email.
A: We apologize for the inconvenience, but please check the following:
- Have you set up your email to receive " "?
・Check if it has been sorted into your spam folder
- Is it being sent to Promotion (gmail.com)?
*If you are using a carrier email address (for mobile phone devices), there seems to be a problem with emails not being delivered even if you have the email settings set up to receive them.
Q: How long will it take to arrive after I purchase it?
A. If you are in Japan, it will arrive within 2 to 4 days from the date of purchase.
If you are overseas, we will contact you separately.
*Please note that delivery may be delayed due to traffic and weather conditions.
Q: What payment methods are available?
A. Credit card payment
We accept VISA, MASTER and AMEX.
●Amazon Pay
You can use the credit card information registered with Amazon.co.jp to place orders through "Amazon Pay" provided by Amazon Japan. You will need an Amazon.co.jp account to use this service.
●Shop Pay
This service allows you to register your credit card information and quickly make credit card payments for repeat purchases. Not only will this save you the trouble of having to enter your details the next time you shop at our store, but it will also save you the trouble of having to enter your details at other stores around the world that have implemented Shop Pay payments.
●Apple Pay
This is a service that allows you to make purchases using the credit card information registered in the iPhone Wallet app, etc.
Payment will be made when the product is shipped.
* Closing dates and deduction dates vary by card company. For details, please contact your card company.
●Google Pay
A digital wallet and online payment service provided by Google that simplifies and speeds up the payment process.
Q: How much does shipping cost?
A. To support our customers in having a comfortable shopping experience, we offer free shipping throughout Japan.
For overseas customers, the procedures vary depending on the country, so we will contact you separately.
Q: I made a mistake with my order.
A. We will check with you, so please contact us at "hugdog_jp@shintol-p.co.jp".
Q: My item hasn't arrived yet.
A. We apologize for causing you concern.
We apologize for the inconvenience, but please contact us at "hugdog_jp@shintol-p.co.jp" and we will check on your request immediately.
Q: I want to cancel my order.
A. In principle, we do not accept cancellations due to customer convenience after an order has been confirmed. Please carefully check the purchase details before placing your order.